Privacy Policy

Welcome to imxchange.in. We are committed to protecting your privacy and safeguarding the information you share with us while using our website and services.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Company/Firm Name
• Mobile Number
• Email Address
• Business Address
• GST Number (where applicable)
• PAN or other business identification details (if required)
• Information submitted through enquiry forms or communications

Business Information

• Product enquiries
• Steel buying and selling requirements
• Order and quotation details
• Delivery location
• Payment-related information (where applicable)

Technical Information

When you visit our website, we may automatically collect:

• IP Address
• Browser Type
• Device Information
• Pages Visited
• Date and Time of Access
• Cookies and Website Usage Information

2. How We Use Your Information

We use your information to:

• Respond to enquiries and quotation requests.
• Facilitate communication between steel buyers and sellers.
• Process brokerage and trading transactions.
• Provide customer support.
• Improve our website and services.
• Send important business updates and notifications.
• Maintain business records.
• Prevent fraud and misuse of our services.
• Comply with applicable legal and regulatory requirements.

3. Information Sharing

We value your privacy and do not sell or rent your personal information.

Your information may be shared only when necessary with:

• Buyers and sellers involved in a transaction.
• Transporters and logistics providers.
• Banks or payment service providers.
• Technology and hosting service providers.
• Government authorities or law enforcement agencies where required by law.

All third parties receiving your information are expected to maintain appropriate confidentiality and security standards.

4. Cookies

Our website may use cookies and similar technologies to:

• Improve website performance.
• Remember your preferences.
• Analyse website traffic.
• Enhance user experience.

You may disable cookies through your browser settings. However, some website features may not function properly.

5. Data Security

We implement reasonable administrative, technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction.

Although we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

6. Data Retention

We retain your information only for as long as necessary to fulfil business purposes, comply with legal obligations, resolve disputes and enforce our agreements.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or content. Please review their privacy policies before providing any personal information.

8. Your Rights

Subject to applicable laws, you may request to:

• Access your personal information.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information where legally permitted.
• Withdraw consent for future communications.
• Raise concerns regarding the processing of your personal information.

To exercise these rights, please contact us using the details available on our Contact Us page.

9. Children's Privacy

Our services are intended solely for business and commercial purposes. We do not knowingly collect personal information from individuals under 18 years of age.

10. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on this page along with the revised effective date. Continued use of the website after such changes constitutes acceptance of the updated Privacy Policy.